Returns & Exchanges

At VisitGreenvilleSC, we want you to love your local gear, which is why we offer a 30-day return window for items in their original, unused condition. Please note that shipping costs for returns are the responsibility of the customer unless the item arrived damaged.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original state.

• 3.
  Ship the Package

  Affix your shipping label and drop the package off at any authorized carrier location; we recommend using a trackable shipping service.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.